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We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund within 30 days provided the merchandise is accompanied by your original receipt, and all original tags remain affixed to the merchandise. All sale merchandise is Final Sale. All returns of merchandise purchased on this website require prior authorization. Please call (866) 966-4688 to obtain a Return Authorization. Once you receive a Return Authorization, you may send the returned merchandise with the original receipt to: Fragments.com attn: online returns 110 Greene Street Suite 801 New York, New York 10012 Shipping charges are non-refundable. Fragments cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on you credit card statement in one to two billing periods. Since all our online orders require credit cards as the method of payment, your refunds will take the form of a credit back to the same card used to make the original purchase. If you have an account: get return authorization If you don't have an account call 866 966 4688